In-Store Tech Repair Specialist

Best Buy; Taylor (MI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Benefits and leave options

Training and development

Job summary

Best Buy’s Geek Squad Advanced Repair Technician in Taylor, MI, offers hands-on tech support and repair services at the local store. You’ll diagnose, troubleshoot and repair computers and devices while providing excellent customer experiences by listening to needs and partnering with other agents.

You’ll follow procedures to complete repairs, stay current with certifications, and collaborate with team members to document requests and maintain high service standards.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise.
• Maintain knowledge, skillsets and certifications through training courses.

Skills

Diagnostics

Troubleshooting

Repair experience

Job description

Best Buy’s Geek Squad Advanced Repair Technician in Taylor, MI, offers hands-on tech support and repair services at the local store. You’ll diagnose, troubleshoot and repair computers and devices while providing excellent customer experiences by listening to needs and partnering with other agents.

You’ll follow procedures to complete repairs, stay current with certifications, and collaborate with team members to document requests and maintain high service standards.