In-Store Tech Repair Specialist — Diagnostics & Support

Best Buy

Gurnee (IL)

On-site

USD 22,000 - 33,000

Full time

39 hours ago

Be an early applicant

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Support for physical and mental well‑b

Job summary

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) to join a busy local store in Illinois. You will diagnose, troubleshoot, and repair computers and other devices, while delivering strong customer experiences in-person and by phone.

Responsibilities include following procedures, providing accurate documentation, and collaborating with other Agents. Candidates should have at least 6 months of hands-on repair or troubleshooting experience and be comfortable with a flexible

Qualifications

6 months of experience diagnosing, troubleshooting or repairing technology products.
Experience actively using and learning about consumer electronics.
Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

Perform diagnostic discoveries, repair devices and assist customers in-store and over the phone.
Establish and maintain timely follow-ups and ensure expectations are met or exceeded.
Partner with teammates to document customer requests and repairs accurately.
Ensure all repair tasks are completed timely and escalate issues to leaders as needed.
Maintain knowledge, skills and certifications through training courses.