In-Store Advanced Tech Repair Specialist

Best Buy; Roseville (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Well-being support

Job summary

As a Geek Squad Advanced Repair Technician (Agent) at Best Buy, you’ll work in our local store to support and repair customers’ devices, delivering excellent service by listening and partnering with other agents. You’ll diagnose, troubleshoot, and repair devices, following procedures and best practices to help customers get the most from their tech.

You’ll perform repairs, document requests, and maintain certifications through ongoing training, while collaborating with leadership to meet

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise.
• Maintain knowledge, skillsets and certifications through training courses.

Skills

Troubleshooting

Repair devices

Customer service

Job description

As a Geek Squad Advanced Repair Technician (Agent) at Best Buy, you’ll work in our local store to support and repair customers’ devices, delivering excellent service by listening and partnering with other agents. You’ll diagnose, troubleshoot, and repair devices, following procedures and best practices to help customers get the most from their tech.

You’ll perform repairs, document requests, and maintain certifications through ongoing training, while collaborating with leadership to meet