In-Store Tech Repair Specialist

Apple Inc.; South Portland (ME); Vor Ort; USD 34.000 - 45.000; Vollzeit

Zusammenfassung

Apple Inc. in Maine is seeking a Technical Expert to perform iPhone and other Apple product repairs, educate customers on repair options, and deliver an experiencias at the Genius Bar. You will apply extensive troubleshooting skills while guiding customers to the best service and product solutions.

You will work with team leaders to identify recurring repair issues, share knowledge with peers, and support a fast‑paced retail environment focused on inclusion and customer delight.

Qualifikationen

• Retail or sales experience required.
• Ability to safely perform hardware repairs.
• Experience troubleshooting hardware and software in customer service.

Aufgaben

• Deepen knowledge of Apple products and repair processes to support high‑quality repairs.
• Troubleshoot, diagnose, repair, and resolve customer service concerns for select Apple hardware and software.
• Educate customers on repair options and Apple services, and present product recommendations.
• Collaborate with team leaders to identify recurring repair issues and share feedback with Apple.
• Assist with additional tasks as needed and contribute to an inclusive team environment.

Kenntnisse

Retail experience

Troubleshooting hardware

Troubleshooting software

Customer service

Tools

Apple repair tools

Jobbeschreibung

Apple Inc. in Maine is seeking a Technical Expert to perform iPhone and other Apple product repairs, educate customers on repair options, and deliver an experiencias at the Genius Bar. You will apply extensive troubleshooting skills while guiding customers to the best service and product solutions.

You will work with team leaders to identify recurring repair issues, share knowledge with peers, and support a fast‑paced retail environment focused on inclusion and customer delight.