In-Store Tech Repair Specialist

Talentify; Riverside (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy in Riverside, CA is seeking a Geek Squad Advanced Repair Technician (Agent) at our Canyon Springs store to diagnose, repair and support customers' devices. You'll work in-store and over the phone, listening to needs and delivering clear solutions while following our procedures.

You'll collaborate with other agents, maintain documentation, keep skills current through training, and provide a positive customer experience.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise
• Maintain knowledge, skillsets and certifications through training courses

Skills

Diagnosing technology products

Troubleshooting

Customer service

Job description

Best Buy in Riverside, CA is seeking a Geek Squad Advanced Repair Technician (Agent) at our Canyon Springs store to diagnose, repair and support customers' devices. You'll work in-store and over the phone, listening to needs and delivering clear solutions while following our procedures.

You'll collaborate with other agents, maintain documentation, keep skills current through training, and provide a positive customer experience.