Tech Repair Specialist — In-Store and Phone Support

Best Buy; Fullerton (CA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

LOA options

Job summary

Best Buy in California is seeking a Geek Squad Advanced Repair Technician (Agent) to work at our local store, providing technology support and repairing customers' computers and devices. You will listen to needs and partner with fellow agents to deliver superior service.

You’ll diagnose, troubleshoot, and repair devices, document requests, and maintain certifications through ongoing training. A flexible schedule including evenings, weekends, and holidays is required to meet customers where they

Qualifications

• At least 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise
• Maintain knowledge, skillsets and certifications through training courses

Skills

Diagnose hardware

Troubleshooting

Electrical repair

Customer service

Tools

Repair tools

Diagnostic software

Job description

Best Buy in California is seeking a Geek Squad Advanced Repair Technician (Agent) to work at our local store, providing technology support and repairing customers' computers and devices. You will listen to needs and partner with fellow agents to deliver superior service.

You’ll diagnose, troubleshoot, and repair devices, document requests, and maintain certifications through ongoing training. A flexible schedule including evenings, weekends, and holidays is required to meet customers where they