In-Store Tech Repair & Diagnostics Specialist

Best Buy; San Jose (CA); On-site; USD 25,000 - 36,000; Part time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) to work at our store in San Jose, CA. You’ll diagnose, repair, and troubleshoot computers and devices while delivering friendly, proactive support to customers and collaborating with other Geek Squad Agents.

You’ll document repairs, follow up to meet expectations, and keep certifications current through ongoing training. The role is part-time with a flexible schedule, including evenings and weekends.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise
• Maintain knowledge, skillsets and certifications through training courses

Skills

6 months experience

Consumer electronics knowledge

Flexible schedule

Job description

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) to work at our store in San Jose, CA. You’ll diagnose, repair, and troubleshoot computers and devices while delivering friendly, proactive support to customers and collaborating with other Geek Squad Agents.

You’ll document repairs, follow up to meet expectations, and keep certifications current through ongoing training. The role is part-time with a flexible schedule, including evenings and weekends.