In-Store Tech Repair Pro (Part-Time)

Best Buy; Coralville (IA); On-site; USD 17,000 - 28,000; Part time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Well-being support

Job summary

Best Buy’s Geek Squad Advanced Repair Technician (Agent) works at a local Best Buy store to provide technology support and repair customers’ computers and devices. You’ll diagnose, troubleshoot, and repair with a customer-first approach, partnering with other agents to deliver an excellent hands-on service experience.

The role is part time and requires flexible scheduling including holidays, nights, and weekends, with opportunities to expand knowledge through training and certification

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise
• Maintain knowledge, skillsets and certifications through training courses

Job description

Best Buy’s Geek Squad Advanced Repair Technician (Agent) works at a local Best Buy store to provide technology support and repair customers’ computers and devices. You’ll diagnose, troubleshoot, and repair with a customer-first approach, partnering with other agents to deliver an excellent hands-on service experience.

The role is part time and requires flexible scheduling including holidays, nights, and weekends, with opportunities to expand knowledge through training and certification