In-Store Tech Repair Specialist

BrassRing, LLC; Norwalk (CT); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy in Norwalk, CT is seeking a Geek Squad Advanced Repair Technician (Agent) to diagnose, troubleshoot and repair devices for customers in-store and over the phone. You will partner with a team to ensure accurate documentation and exceptional service while maintaining certification and knowledge through ongoing training.

The role requires 6 months of hands-on tech repair experience, a passion for consumer electronics, and a flexible schedule including holidays, nights, and weekends.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise.
• Maintain knowledge, skillsets and certifications through training courses.

Skills

Diagnostics

Electronics experience

Flexible schedule

Prioritization & multitasking

Job description

Best Buy in Norwalk, CT is seeking a Geek Squad Advanced Repair Technician (Agent) to diagnose, troubleshoot and repair devices for customers in-store and over the phone. You will partner with a team to ensure accurate documentation and exceptional service while maintaining certification and knowledge through ongoing training.

The role requires 6 months of hands-on tech repair experience, a passion for consumer electronics, and a flexible schedule including holidays, nights, and weekends.