Advanced Electronics Repair Technician

Best Buy; Norwalk (CT); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement资源

Job summary

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) to work at our Norwalk store. You’ll diagnose, repair and explain tech issues to customers in person or over the phone, while collaborating with fellow Agents to deliver excellent service.

You'll perform repairs by troubleshooting and following procedures, stay current with knowledge and certifications through ongoing training, and support customers by managing repair documentation and timely follow-up.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.
• Strong ability to prioritize and multi-task in a fast-paced environment.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise.
• Maintain knowledge, skillsets and certifications through training courses.

Skills

Diagnostics

Troubleshooting

Repairing

Consumer electronics

Job description

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) to work at our Norwalk store. You’ll diagnose, repair and explain tech issues to customers in person or over the phone, while collaborating with fellow Agents to deliver excellent service.

You'll perform repairs by troubleshooting and following procedures, stay current with knowledge and certifications through ongoing training, and support customers by managing repair documentation and timely follow-up.