Advanced Device Repair Technician

Best Buy; West Lebanon (NH); On-site; USD 18,000 - 24,000; Part time

Benefits offered by this job

Competitive pay

Employee discount

Training & certifications

Job summary

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) to provide in-store technology support and repair for customers' devices. You will diagnose, troubleshoot, and repair in-person or by phone, delivering excellent customer experiences by listening to needs and collaborating with other Geek Squad Agents.

You’ll follow procedures, stay current with knowledge and certifications through ongoing training, and participate as part of a team focused on timely and accurate repairs and

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise.
• Maintain knowledge, skillsets and certifications through training courses.

Skills

Diagnosing & Troubleshooting

Repairing Technology

Consumer Electronics Knowledge

Flexibility Scheduling

Job description

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) to provide in-store technology support and repair for customers' devices. You will diagnose, troubleshoot, and repair in-person or by phone, delivering excellent customer experiences by listening to needs and collaborating with other Geek Squad Agents.

You’ll follow procedures, stay current with knowledge and certifications through ongoing training, and participate as part of a team focused on timely and accurate repairs and