In-Store Tech Repair Pro — Diagnostics & Repairs

Best Buy; Fayetteville (NC); On-site; USD 22,000 - 30,000; Full time

Job summary

Best Buy's Geek Squad in Fayetteville, NC is seeking an Advanced Repair Technician (Agent) to diagnose, repair, and support customers' devices both in-store and by phone. You’ll troubleshoot with precision and follow established procedures while delivering great customer experiences.

Join a team that values knowledge and continuous learning, with opportunities to grow your technical skills through ongoing training and certifications as you help customers get the most from their technology.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise
• Maintain knowledge, skillsets and certifications through training courses

Skills

Troubleshooting

Consumer electronics

Flexible schedule

Job description

Best Buy's Geek Squad in Fayetteville, NC is seeking an Advanced Repair Technician (Agent) to diagnose, repair, and support customers' devices both in-store and by phone. You’ll troubleshoot with precision and follow established procedures while delivering great customer experiences.

Join a team that values knowledge and continuous learning, with opportunities to grow your technical skills through ongoing training and certifications as you help customers get the most from their technology.