In-Store Tech Repair Pro — Diagnostics & Support

Best Buy; Texas; Presencial; USD 21.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

Great employee discount

Retirement resources

Well-being support

Paid time off (PTO)

Descripción de la vacante

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) to diagnose, troubleshoot, and repair computers and devices at our Texas store. You will deliver outstanding customer experiences by listening to needs and collaborating with fellow agents, using established procedures to complete repairs and keep customers informed.

You will help customers in person and over the phone, maintain documentation, and stay current with knowledge, skills, and certifications through ongoing training.

Formación

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsabilidades

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise.
• Maintain knowledge, skillsets and certifications through training courses.
• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.
• Strong ability to prioritize and multi-task in a fast-paced environment.

Conocimientos

Diagnosing tech

Troubleshooting

Repair devices

Consumer electronics

Flexible scheduling

Descripción del empleo

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) to diagnose, troubleshoot, and repair computers and devices at our Texas store. You will deliver outstanding customer experiences by listening to needs and collaborating with fellow agents, using established procedures to complete repairs and keep customers informed.

You will help customers in person and over the phone, maintain documentation, and stay current with knowledge, skills, and certifications through ongoing training.