In-Store Tech Support & Setup Specialist

Best Buy; Tallahassee (FL); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Benefits package

Job summary

Best Buy's Geek Squad Agent in Tallahassee, FL is the first point of contact for customers seeking technology support. You will assist with basic services, help set up devices, and coordinate with other agents on more complex repairs.

The role requires a flexible schedule, including holidays and weekends, with training provided. You will maintain knowledge through ongoing training and communicate clearly with customers and teammates, delivering accurate time estimates and exceptional service.

Qualifications

• 3 months of experience working in retail or customer service.
• Ability to work a flexible schedule, including holidays, nights and weekends.
• Passion for technology and desire to solve problems.

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process.
• Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
• Help customers set up new devices and provide advice on whether to repair or replace old devices.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge and skillsets through certified training courses.
• Clearly communicate and partner with fellow agents.

Skills

Customer service

Retail experience

Job description

Best Buy's Geek Squad Agent in Tallahassee, FL is the first point of contact for customers seeking technology support. You will assist with basic services, help set up devices, and coordinate with other agents on more complex repairs.

The role requires a flexible schedule, including holidays and weekends, with training provided. You will maintain knowledge through ongoing training and communicate clearly with customers and teammates, delivering accurate time estimates and exceptional service.