Advanced Tech Repair Technician | In-Store Support

Best Buy; Ocala (FL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Job summary

Best Buy Ocala store is seeking a Geek Squad Advanced Repair Technician (Agent) to diagnose and repair customers' devices and provide in-person and phone support. You’ll work with other Geek Squad Agents to deliver practical tech solutions and great service in-store.

You’ll troubleshoot, perform repairs, and document customer requests, staying current with training and certifications. A flexible schedule including holidays and weekends is required to meet customer needs.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise
• Maintain knowledge, skillsets and certifications through training courses

Job description

Best Buy Ocala store is seeking a Geek Squad Advanced Repair Technician (Agent) to diagnose and repair customers' devices and provide in-person and phone support. You’ll work with other Geek Squad Agents to deliver practical tech solutions and great service in-store.

You’ll troubleshoot, perform repairs, and document customer requests, staying current with training and certifications. A flexible schedule including holidays and weekends is required to meet customer needs.