In-Store Tech Repair Pro - Diagnostics & Support

Best Buy; Irvine (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Benefits package

Job summary

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) to work in our Irvine store, diagnosing, repairing and advising customers on tech devices. You’ll follow procedures, document repairs and provide friendly, hands-on support both in-store and by phone.

You’ll join a team that values fast, accurate troubleshooting, continuous learning, and customer care. Flexible scheduling, including nights, weekends and holidays, helps balance personal and work life while delivering great

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise
• Maintain knowledge, skillsets and certifications through training courses

Skills

Troubleshooting

Repair tech

Consumer electronics

Job description

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) to work in our Irvine store, diagnosing, repairing and advising customers on tech devices. You’ll follow procedures, document repairs and provide friendly, hands-on support both in-store and by phone.

You’ll join a team that values fast, accurate troubleshooting, continuous learning, and customer care. Flexible scheduling, including nights, weekends and holidays, helps balance personal and work life while delivering great