In-Store Tech Repair Pro: Diagnostics & Support

Best Buy; Utica (MI); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy Utica, MI is seeking a Geek Squad Advanced Repair Technician (Agent) to diagnose and repair customers' computers and devices in-store, providing excellent service by listening to needs and partnering with other Geek Squad Agents.

You will perform repairs through troubleshooting and by following Best Buy procedures, staying current with training to help customers get the most from their tech.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise.
• Maintain knowledge, skillsets and certifications through training courses.

Skills

Troubleshooting

Consumer electronics

Flexible schedule

Job description

Best Buy Utica, MI is seeking a Geek Squad Advanced Repair Technician (Agent) to diagnose and repair customers' computers and devices in-store, providing excellent service by listening to needs and partnering with other Geek Squad Agents.

You will perform repairs through troubleshooting and by following Best Buy procedures, staying current with training to help customers get the most from their tech.