In-Store Tech Repair Pro

Best Buy; San Angelo (TX); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Support for physical and mental well‑B

Leaves of absence (LOA) eligibility

Job summary

Best Buy in Texas seeks a Geek Squad Advanced Repair Technician (Agent) to diagnose, troubleshoot, and repair technology products at our store. You’ll deliver great customer experiences by listening to needs and partnering with fellow agents, performing repairs, and following our procedures both in person and over the phone.

This role requires at least 6 months of hands-on experience with consumer electronics, the ability to multitask in a fast-paced environment, and a flexible schedule

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise
• Maintain knowledge, skillsets and certifications through training courses

Skills

Tech troubleshooting

Consumer electronics

Prioritization

Multitasking

Job description

Best Buy in Texas seeks a Geek Squad Advanced Repair Technician (Agent) to diagnose, troubleshoot, and repair technology products at our store. You’ll deliver great customer experiences by listening to needs and partnering with fellow agents, performing repairs, and following our procedures both in person and over the phone.

This role requires at least 6 months of hands-on experience with consumer electronics, the ability to multitask in a fast-paced environment, and a flexible schedule