In-Store Tech Repair Pro - Diagnostics & Customer Care

Best Buy; Duluth (GA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Retirement resources

Well-being support

Job summary

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) to work at the Duluth, GA store, diagnosing, repairing, and servicing customer devices while delivering excellent in-store and phone support.

You will follow procedures, troubleshoot devices, and collaborate with Geek Squad Agents to document requests and repairs, maintaining knowledge through ongoing training. This on-site role offers competitive pay and employee benefits.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise.
• Maintain knowledge, skillsets and certifications through training courses.

Skills

6 months experience

Electronics familiarity

Flexible schedule

Job description

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) to work at the Duluth, GA store, diagnosing, repairing, and servicing customer devices while delivering excellent in-store and phone support.

You will follow procedures, troubleshoot devices, and collaborate with Geek Squad Agents to document requests and repairs, maintaining knowledge through ongoing training. This on-site role offers competitive pay and employee benefits.