In-Store Tech Repair Pro - Customer Support

Best Buy; Kohler (WI); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy’s Geek Squad Advanced Repair Technician (Agent) at the Kohler, WI store delivers hands-on diagnostic and repair support for computers and devices, focusing on outstanding customer experiences.

You’ll follow procedures, troubleshoot issues, document requests with teammates, and expand your technical skills through training. This part-time role requires a flexible schedule, including holidays and weekends, in a fast-paced, customer-focused environment.

Qualifications

• At least 6 months experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.
• Preferred: strong ability to prioritize and multi-task in a fast-paced environment.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise
• Maintain knowledge, skillsets and certifications through training courses

Skills

Troubleshooting

Consumer electronics familiarity

Flexibility

Job description

Best Buy’s Geek Squad Advanced Repair Technician (Agent) at the Kohler, WI store delivers hands-on diagnostic and repair support for computers and devices, focusing on outstanding customer experiences.

You’ll follow procedures, troubleshoot issues, document requests with teammates, and expand your technical skills through training. This part-time role requires a flexible schedule, including holidays and weekends, in a fast-paced, customer-focused environment.