In-Store Tech Repair Pro

Best Buy; Kansas City (MO); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Great employee discount

Financial savings and retirement

Support for your physical and mental-w

Well-being benefits

Job summary

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) to work in our Kansas City store, providing technology support and repairing devices while delivering exceptional customer experiences.

You’ll diagnose issues, follow procedures, and collaborate with fellow agents to keep customers informed and satisfied. A flexible schedule including holidays, nights and weekends is required.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise.
• Maintain knowledge, skillsets and certifications through training courses.

Skills

Diagnosing tech issues

Troubleshooting

Customer service

Tools

Diagnostic equipment

Job description

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) to work in our Kansas City store, providing technology support and repairing devices while delivering exceptional customer experiences.

You’ll diagnose issues, follow procedures, and collaborate with fellow agents to keep customers informed and satisfied. A flexible schedule including holidays, nights and weekends is required.