In-Store Advanced Tech Repair Pro

Talentify; Onalaska (WI); On-site; USD 2,192,000 - 2,959,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy’s Geek Squad Advanced Repair Technician (Agent) at our La Crosse store helps customers by diagnosing, repairing, and advising on technology products, both in-store and over the phone. You’ll work with fellow Agents to deliver exceptional service and accurate documentation of repairs.

You’ll maintain knowledge through training, handle a flexible schedule including evenings and weekends, and strive to exceed customer expectations while supporting the team and store goals.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise
• Maintain knowledge, skillsets and certifications through training courses

Skills

Diagnostics & repair

Consumer electronics

Flexible schedule

Job description

Best Buy’s Geek Squad Advanced Repair Technician (Agent) at our La Crosse store helps customers by diagnosing, repairing, and advising on technology products, both in-store and over the phone. You’ll work with fellow Agents to deliver exceptional service and accurate documentation of repairs.

You’ll maintain knowledge through training, handle a flexible schedule including evenings and weekends, and strive to exceed customer expectations while supporting the team and store goals.