In-Store Tech Repair Pro — Advanced Diagnostics

Talentify; Spokane (WA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Employee discount

401(k)

Paid time off

Job summary

Best Buy’s Geek Squad Advanced Repair Technician (Agent) at our Spokane store provides technology support and repairs for computers and devices, delivering friendly, hands-on help to customers in person and over the phone.

You’ll troubleshoot, follow procedures, and collaborate with Geek Squad Agents to ensure repairs are completed efficiently while maintaining documentation and knowledge through ongoing training.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise
• Maintain knowledge, skillsets and certifications through training courses

Skills

Troubleshooting

Consumer electronics knowledge

Customer service

Job description

Best Buy’s Geek Squad Advanced Repair Technician (Agent) at our Spokane store provides technology support and repairs for computers and devices, delivering friendly, hands-on help to customers in person and over the phone.

You’ll troubleshoot, follow procedures, and collaborate with Geek Squad Agents to ensure repairs are completed efficiently while maintaining documentation and knowledge through ongoing training.