In-Store Tech Repair Pro — Customer Focused

Best Buy; Springfield Township (Delaware County); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Support for physical and mental well‑W

Well-being resources

Job summary

Best Buy in Springfield PA is seeking a Geek Squad Advanced Repair Technician (Agent) to repair and support customers’ technology at the local store. You will diagnose, troubleshoot, and repair devices while delivering outstanding customer experiences in person and over the phone.

You will collaborate with Geek Squad Agents, follow procedures, and stay current with certifications and training to help customers get the most from their tech.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise.
• Maintain knowledge, skillsets and certifications through training courses.

Skills

Diagnostics

Troubleshooting

Repair

Customer service

Job description

Best Buy in Springfield PA is seeking a Geek Squad Advanced Repair Technician (Agent) to repair and support customers’ technology at the local store. You will diagnose, troubleshoot, and repair devices while delivering outstanding customer experiences in person and over the phone.

You will collaborate with Geek Squad Agents, follow procedures, and stay current with certifications and training to help customers get the most from their tech.