Advanced Tech Repair Specialist (In-Store)

Talentify; Wyomissing (Berks County); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Benefits and PTO

Job summary

Best Buy in Wyomissing, PA is seeking a Geek Squad Advanced Repair Technician to diagnose, troubleshoot, and repair devices for customers in-store and over the phone. You will work with a team to provide top-tier tech support and document repairs accurately.

The role emphasizes customer service, efficient repairs, and ongoing certification maintenance, with a schedule that includes holidays and weekends. Join a team focused on helping customers maximize their technology experience.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics
• Ability to work a flexible schedule including holidays, nights and weekends

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise
• Maintain knowledge, skillsets and certifications through training courses

Skills

Diagnosing tech

Troubleshooting

Repairing devices

Flexible schedule

Job description

Best Buy in Wyomissing, PA is seeking a Geek Squad Advanced Repair Technician to diagnose, troubleshoot, and repair devices for customers in-store and over the phone. You will work with a team to provide top-tier tech support and document repairs accurately.

The role emphasizes customer service, efficient repairs, and ongoing certification maintenance, with a schedule that includes holidays and weekends. Join a team focused on helping customers maximize their technology experience.