Advanced Tech Repair Technician — In-Store Support

Best Buy; Spokane (WA); On-site; USD 2,066,000 - 3,031,000; Part time

Benefits offered by this job

Competitive pay

Employee discount

Benefits

Job summary

Best Buy is hiring a Geek Squad Advanced Repair Technician (Agent) at our Spokane, WA store to diagnose and repair computers and devices and deliver outstanding customer experiences.

You’ll work with fellow Geek Squad Agents, follow repair procedures, and stay current with training to expand your technical skills and help customers get the most from their technology in-store and over the phone.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise
• Maintain knowledge, skillsets and certifications through training courses

Skills

Diagnosing tech

Troubleshooting

Consumer electronics

Job description

Best Buy is hiring a Geek Squad Advanced Repair Technician (Agent) at our Spokane, WA store to diagnose and repair computers and devices and deliver outstanding customer experiences.

You’ll work with fellow Geek Squad Agents, follow repair procedures, and stay current with training to expand your technical skills and help customers get the most from their technology in-store and over the phone.