In-Store Tech Repair Specialist

Best Buy; Bellevue (WA); Sur place; USD 26 000 - 36 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Great employee discount

401(k) retirement savings

Paid time off

Résumé du poste

Best Buy Bellevue is seeking a Geek Squad Advanced Repair Technician to diagnose, repair, and support customers' devices at the store. You will troubleshoot, follow procedures, and work with fellow agents to deliver excellent customer experiences.

Responsibilities include conducting diagnostics, repairing devices, documenting requests, and meeting follow-up targets while maintaining up-to-date certifications through ongoing training.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsabilités

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise.
• Maintain knowledge, skillsets and certifications through training courses.

Connaissances

Diagnostics & troubleshooting

Consumer electronics knowledge

Customer service

Flexible schedule

Description du poste

Best Buy Bellevue is seeking a Geek Squad Advanced Repair Technician to diagnose, repair, and support customers' devices at the store. You will troubleshoot, follow procedures, and work with fellow agents to deliver excellent customer experiences.

Responsibilities include conducting diagnostics, repairing devices, documenting requests, and meeting follow-up targets while maintaining up-to-date certifications through ongoing training.