Advanced Tech Repair Technician - In-Store Diagnostics

Talentify; Waco (TX); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy in Waco, TX is hiring a Geek Squad Advanced Repair Technician (Agent) to diagnose, repair, and support customers' devices at the store, combining hands-on tech work with customer service. You will work with fellow agents, follow repair procedures, document requests, and meet customer expectations through timely follow-up.

A passion for technology and a proactive approach help deliver great experiences.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.

Skills

Troubleshooting

Electronics knowledge

Flexible schedule

Job description

Best Buy in Waco, TX is hiring a Geek Squad Advanced Repair Technician (Agent) to diagnose, repair, and support customers' devices at the store, combining hands-on tech work with customer service. You will work with fellow agents, follow repair procedures, document requests, and meet customer expectations through timely follow-up.

A passion for technology and a proactive approach help deliver great experiences.