In-Store Tech Repair Pro

Best Buy; Knightdale (NC); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement资源

Support for your physical and mental-w

Job summary

Best Buy’s Geek Squad Advanced Repair Technician (Agent) at our Knightdale store provides technology support by diagnosing and repairing customer devices. You’ll listen to needs, work with other Geek Squad Agents and guide customers to get the most out of their tech.

You’ll perform repairs by troubleshooting and following procedures, staying current with certifications, and delivering exceptional customer experiences. A passion for technology helps you thrive in a dynamic store environment.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise
• Maintain knowledge, skillsets and certifications through training courses

Job description

Best Buy’s Geek Squad Advanced Repair Technician (Agent) at our Knightdale store provides technology support by diagnosing and repairing customer devices. You’ll listen to needs, work with other Geek Squad Agents and guide customers to get the most out of their tech.

You’ll perform repairs by troubleshooting and following procedures, staying current with certifications, and delivering exceptional customer experiences. A passion for technology helps you thrive in a dynamic store environment.