Advanced Tech Repair Pro — Devices & Diagnostics

Best Buy; North Wales (Montgomery County); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Well-being support

Job summary

Best Buy’s Geek Squad Advanced Repair Technician (Agent) role is based at our local store, combining hands-on diagnostics with customer service to help customers get the most from their tech. You’ll diagnose and repair devices, document requests, and collaborate with teammates to ensure high-quality outcomes.

You’ll also maintain knowledge through training, handle a flexible schedule including holidays, nights and weekends, and participate in ongoing learning to stay current with technology

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.
• Strong ability to prioritize and multi-task in a fast-paced environment.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise.
• Maintain knowledge, skillsets and certifications through training courses.

Skills

Diagnosing

Troubleshooting

Repairing devices

Prioritization

Multi-tasking

Consumer electronics knowledge

Job description

Best Buy’s Geek Squad Advanced Repair Technician (Agent) role is based at our local store, combining hands-on diagnostics with customer service to help customers get the most from their tech. You’ll diagnose and repair devices, document requests, and collaborate with teammates to ensure high-quality outcomes.

You’ll also maintain knowledge through training, handle a flexible schedule including holidays, nights and weekends, and participate in ongoing learning to stay current with technology