In-Store Tech Support Specialist

BrassRing, LLC; Manhattan (KS); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Job summary

Best Buy Geek Squad Agent position at the Manhattan, KS store involves assisting customers with technology support, devices setup, and guidance on repairs or replacements. You will work with a team to assess needs, provide estimates, and ensure smooth service flow.

The role requires at least 3 months of retail or customer service experience and the ability to work a flexible schedule, including holidays, nights and weekends. Training and certifications are provided to keep skills up-to-date.

Qualifications

• 3 months of experience working in retail or customer service.
• Flexible schedule including holidays, nights and weekends.

Responsibilities

• Provide positive, timely service to customers during check-in and checkout.
• Understand technology issues by asking questions, listening, taking notes and providing accurate time estimates for next steps.
• Help customers set up new devices and advise on repair or replacement decisions.
• Monitor service queues and provide accurate status updates to customers.
• Maintain knowledge through certified training courses.
• Communicate and partner with fellow agents.

Skills

Customer service experience

Retail experience

Passion for technology

Adaptability

Job description

Best Buy Geek Squad Agent position at the Manhattan, KS store involves assisting customers with technology support, devices setup, and guidance on repairs or replacements. You will work with a team to assess needs, provide estimates, and ensure smooth service flow.

The role requires at least 3 months of retail or customer service experience and the ability to work a flexible schedule, including holidays, nights and weekends. Training and certifications are provided to keep skills up-to-date.