Tech Repair & Diagnostics Specialist

Best Buy; Gilroy (CA); On-site; USD 21,000 - 34,000; Part time

Benefits offered by this job

Competitive pay

Great employee discount

Benefits package

Job summary

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) at our Gilroy store to diagnose, repair and support customers' technology. You’ll work with fellow Agents to deliver hands-on service, explain repairs clearly, and ensure customers leave satisfied with practical tech solutions.

This part-time role requires at least 6 months of repair or troubleshooting experience, a passion for consumer electronics, and the flexibility to work evenings, weekends and holidays in a fast-paced

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise.
• Maintain knowledge, skillsets and certifications through training courses.

Skills

Troubleshooting

Customer service

Time management

Flexible schedule

Communication skills

Tools

Electronic repair tools

Job description

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) at our Gilroy store to diagnose, repair and support customers' technology. You’ll work with fellow Agents to deliver hands-on service, explain repairs clearly, and ensure customers leave satisfied with practical tech solutions.

This part-time role requires at least 6 months of repair or troubleshooting experience, a passion for consumer electronics, and the flexibility to work evenings, weekends and holidays in a fast-paced