In-Store Tech Repair & Diagnostics Specialist

Best Buy; Bloomington (IL); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) at our Bloomington, IL store. You will diagnose, troubleshoot and repair customer devices, while delivering exceptional service in-person and over the phone.

You’ll coordinate with teammates to document requests, meet repair timelines, and pursue ongoing certifications as you help customers maximize their tech. Flexible scheduling is required to cover peak times.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with other team members to maintain documentation of customer requests and repairs.
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise.
• Maintain knowledge, skillsets and certifications through training courses.

Skills

Troubleshooting

Consumer electronics experience

Flexible schedule

Prioritization & multitasking

Job description

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) at our Bloomington, IL store. You will diagnose, troubleshoot and repair customer devices, while delivering exceptional service in-person and over the phone.

You’ll coordinate with teammates to document requests, meet repair timelines, and pursue ongoing certifications as you help customers maximize their tech. Flexible scheduling is required to cover peak times.