In-Store Tech Repair & Diagnostics Specialist

Best Buy; Lake Geneva (WI); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy Lake Geneva, WI seeks a Geek Squad Advanced Repair Technician (Agent) to diagnose, repair and support customers' computers and devices at our store. You’ll listen to needs and collaborate with fellow agents to deliver friendly tech assistance.

You will perform diagnostics, follow procedures, document requests, and maintain up-to-date certifications through training. This role requires a flexible schedule including holidays, nights and weekends.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise.
• Maintain knowledge, skillsets and certifications through training courses.

Skills

Troubleshooting

Consumer electronics

Scheduling flexibility

Job description

Best Buy Lake Geneva, WI seeks a Geek Squad Advanced Repair Technician (Agent) to diagnose, repair and support customers' computers and devices at our store. You’ll listen to needs and collaborate with fellow agents to deliver friendly tech assistance.

You will perform diagnostics, follow procedures, document requests, and maintain up-to-date certifications through training. This role requires a flexible schedule including holidays, nights and weekends.