Device Repair Pro — Diagnostics & Customer Support

Best Buy; Geneva (IL); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Support for physical and mental well‑l

Job summary

Best Buy in Geneva, IL is seeking a Geek Squad Advanced Repair Technician (Agent) to diagnose, troubleshoot and repair customers’ devices while delivering outstanding service in-store. You’ll work closely with other agents to understand needs, explain repairs and ensure a smooth customer experience.

This role requires hands-on repair experience and a flexible schedule that includes evenings, weekends and holidays.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers in-person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with other team members to maintain documentation of customer requests and repairs.
• Ensure all repair tasks are completed in a timely manner and escalate issues as needed.
• Maintain knowledge, skills and certifications through training courses.

Skills

Troubleshooting

Consumer electronics

Flexible schedule

Job description

Best Buy in Geneva, IL is seeking a Geek Squad Advanced Repair Technician (Agent) to diagnose, troubleshoot and repair customers’ devices while delivering outstanding service in-store. You’ll work closely with other agents to understand needs, explain repairs and ensure a smooth customer experience.

This role requires hands-on repair experience and a flexible schedule that includes evenings, weekends and holidays.