Tech Repair Specialist - Diagnostics & Customer Support

Best Buy; Edwardsville (IL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Support for physical and mental well‑b

Job summary

Best Buy in Edwardsville, IL is seeking an Advanced Repair Technician to diagnose, repair, and service customers' devices. You will work with Geek Squad Agents to deliver strong customer experiences by listening and addressing needs, while following established repair procedures.

You will perform diagnostics, repair devices, and collaborate with team members to document requests and ensure timely follow-up and resolution.

Qualifications

• Minimum 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise.
• Maintain knowledge, skillsets and certifications through training courses.

Skills

Troubleshooting

Consumer electronics

Flexible schedule

Job description

Best Buy in Edwardsville, IL is seeking an Advanced Repair Technician to diagnose, repair, and service customers' devices. You will work with Geek Squad Agents to deliver strong customer experiences by listening and addressing needs, while following established repair procedures.

You will perform diagnostics, repair devices, and collaborate with team members to document requests and ensure timely follow-up and resolution.