In-Store Tech Concierge & Guest Advocate

Victra; Cleveland (OH); Hybrid; USD 18,000 - 25,000; Part time

Benefits offered by this job

Paid Training

50% off Verizon Service

VNation Disaster Relief

Referral Bonus

Career Advancement Opportunities

Comprehensive benefits

Job summary

Victra, Verizon's largest premium retailer in the United States, is seeking a part-time Sales Support Representative to deliver world-class service. You will support store operations, assist customers, and drive a positive in-store experience across peak periods.

Responsibilities include merchandising, account reviews, and product recommendations, with paid training and growth opportunities within a collaborative team environment.

Qualifications

• High school diploma or GED.
• 1+ years of customer service, preferably in retail or service.
• Willingness to work evenings, weekends, holidays, November through December, and/or peak vacation periods.
• At least 18 years of age.
• Legally authorized to work in the United States.
• Physical requirements: ability to lift 10 pounds and stand for long periods.

Responsibilities

• Support account reviews, accessory recommendations, data transfers, and customer queue triage during heavy traffic periods.
• Lead merchandising, store cleanliness and operational functions.
• Deliver outstanding customer service during every guest interaction.
• Conduct thorough account reviews to understand guest needs and present product and service recommendations.
• Be a passionate guest advocate and connect with guests in a friendly, genuine way.
• Provide product benefits and solution recommendations through exceptional service.
• Create personal connections with guests to make tech simple.
• Assist the team with guest interactions, account reviews, and follow-through.

Skills

Customer service

Communication

Evening/weekend availability

Work authorization in the US

Education

High school diploma or GED

Job description

Victra, Verizon's largest premium retailer in the United States, is seeking a part-time Sales Support Representative to deliver world-class service. You will support store operations, assist customers, and drive a positive in-store experience across peak periods.

Responsibilities include merchandising, account reviews, and product recommendations, with paid training and growth opportunities within a collaborative team environment.