In-Store Supervisor - Elevate Customer Experience & Team Growth

The North Face; Miami (FL); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Employee benefits

Job summary

The North Face in Miami is hiring a Supervisor to support the store's leadership team, coach associates, and drive a best-in-class customer experience. You will lead by example, maintain store standards, and partner with the Store Manager to maximize profitability while promoting an inclusive team culture.

We expect 1+ years in retail leadership, a high school diploma, strong communication, and the ability to use common retail software.

Qualifications

• 1+ years of retail or store leadership experience.
• High School Diploma or equivalent preferred.
• Strong verbal and written communication with ability to influence.
• Ability to drive results through store teams.
• Comfortable using word processing, spreadsheets, and retail software tools.
• Must be able to stand, move, and perform physical tasks.

Responsibilities

• Support store leadership in driving sales and customer experience.
• Lead by example and coach associates.
• Ensure operational excellence in engagement, merchandising, and store standards.
• Help maximize store profitability and foster inclusive culture.
• Assist in stockroom operations and product flow.
• Oversee opening and closing procedures and floor coverage.
• Train and onboard new team members with ongoing feedback.
• Maintain visual merchandising and stock replenishment.

Skills

Drive results

Coaching & development

Customer service

Communication

Adaptability

Retail software familiarity

Education

High School Diploma or equivalent

Tools

Retail software tools

Job description

The North Face in Miami is hiring a Supervisor to support the store's leadership team, coach associates, and drive a best-in-class customer experience. You will lead by example, maintain store standards, and partner with the Store Manager to maximize profitability while promoting an inclusive team culture.

We expect 1+ years in retail leadership, a high school diploma, strong communication, and the ability to use common retail software.