Retail Supervisor — Elevate Customer Experience

FashionUnited; Farmington, Northern (NM, KY); Hybrid; USD 29,000 - 40,000; Part time

Job summary

The North Face is seeking a Supervisor for Westfarms Mall to support store leadership, coach associates, and drive exceptional customer experience. You will partner with the Store Manager to maximize sales and uphold brand standards in a fast-paced retail environment.

We are looking for hands-on leaders with 1+ years of retail or store leadership experience and a High School Diploma or equivalent. Strong communication and a proactive, adaptable mindset are essential.

Qualifications

• 1+ years retail or store leadership experience
• High School Diploma or equivalent preferred
• Strong customer engagement and coaching skills
• Ability to stand and move throughout the store and lift light weights

Responsibilities

• Deliver a high level of personalized customer engagement through genuine interactions.
• Achieve sales goals and monitor progress against KPIs; meet individual goals.
• Model selling behaviors and foster a consumer-centric mindset.
• Coach and develop associates to deliver high levels of customer engagement and productivity.
• Supervise daily store operations, including opening/closing, floor coverage, and task delegation.
• Support stockroom operations by organizing inventory and processing shipments.
• Assist in training and onboarding new team members; provide ongoing feedback.
• Maintain visual merchandising standards and ensure product replenishment aligns with brand directives.
• Support inventory integrity through proper shipping, receiving and loss prevention.
• Promote community engagement by participating in local initiatives and events.
• Uphold company policies, safety standards, and operational procedures.

Skills

Retail leadership

Customer engagement

Coaching and development

Communication (verbal & written)

Flexibility / adaptability

Education

High School Diploma or equivalent

Tools

Word processing software

Spreadsheets

Retail software tools

Job description

The North Face is seeking a Supervisor for Westfarms Mall to support store leadership, coach associates, and drive exceptional customer experience. You will partner with the Store Manager to maximize sales and uphold brand standards in a fast-paced retail environment.

We are looking for hands-on leaders with 1+ years of retail or store leadership experience and a High School Diploma or equivalent. Strong communication and a proactive, adaptable mindset are essential.