Retail Supervisor: Lead Customer Experience & Ops

Vans; Northern (KY); Hybrid; USD 24,000 - 33,000; Full time

Benefits offered by this job

Annual incentive plan

Sales incentive

Commission potential

Job summary

The North Face in Dawsonville is seeking a Supervisory leader to support the store’s leadership team. You will coach and develop associates, ensure exceptional customer engagement, and drive operational excellence across merchandising and store standards.

You will partner with the Store Manager to maximize profitability, uphold safety standards, and foster an inclusive team culture in a fast-paced retail environment. High School diploma or equivalent preferred.

Qualifications

• 1+ years of retail or store leadership experience in a fast-paced, customer-focused environment.
• Proven ability to drive results through store teams and exceed sales targets.
• Strong verbal and written communication skills.

Responsibilities

• Deliver a high level of personalized customer engagement through genuine interactions.
• Support the store team in achieving and exceeding sales goals by monitoring progress against KPIs.
• Model selling behaviors and foster a consumer-centric mindset through authentic customer interactions.
• Coach and develop associates to deliver high levels of customer engagement and meet productivity goals.
• Supervise daily store operations including opening/closing, floor coverage, and task delegation.
• Support stockroom operations: organize inventory, process shipments, and ensure product flow to sales floor.

Skills

Store leadership

Customer service

Coaching

Communication skills

Education

High School Diploma or equivalent

Tools

Retail software tools

Job description

The North Face in Dawsonville is seeking a Supervisory leader to support the store’s leadership team. You will coach and develop associates, ensure exceptional customer engagement, and drive operational excellence across merchandising and store standards.

You will partner with the Store Manager to maximize profitability, uphold safety standards, and foster an inclusive team culture in a fast-paced retail environment. High School diploma or equivalent preferred.