Store Supervisor: Lead, Coach & Elevate Sales

FashionUnited; Mission Beach (WA); On-site; USD 30,307 - 45,460; Part time

Job summary

The North Face is seeking a Supervisor to support the store’s leadership team and deliver a high-quality customer experience. You will lead by example, coach and develop associates, and ensure strong store standards across engagement, merchandising, and operations.

You will partner with the Store Manager to maximize profitability, foster an inclusive culture, and contribute to the store’s success. This role requires a hands-on leader in a fast-paced retail environment.

Qualifications

• Proven ability to drive results through store teams and exceed sales and profit goals.
• Skilled in coaching, motivating, and building high-performing, diverse teams.
• Strong verbal and written communication skills with the ability to influence across all levels.
• Solution-oriented and flexible in a fast-paced, dynamic retail environment.
• Capable of managing shifting priorities and meeting business expectations.
• Experience using word processing, spreadsheets, and retail software tools.
• 1+ years of retail leadership in a fast-paced environment.
• High School Diploma or equivalent preferred.

Responsibilities

• Deliver a high level of personalized customer engagement.
• Support store team in achieving and exceeding sales goals by monitoring progress against KPIs and individual targets.
• Model selling behaviors and foster a consumer-centric mindset through authentic customer interactions.
• Coach and develop associates to deliver high levels of customer engagement and meet productivity goals.
• Supervise daily store operations, including opening and closing procedures, floor coverage, and task delegation.
• Support stockroom operations by organizing inventory, processing shipments, and ensuring timely product flow to the sales floor.
• Assist in training and onboarding new team members; provide ongoing feedback and support.
• Maintain visual merchandising standards and ensure product replenishment aligns with brand directives.
• Support inventory integrity through proper shipping, receiving, and loss-prevention practices.
• Promote community engagement by participating in local initiatives and events.
• Uphold company policies, safety standards, and operational procedures.
• Foster a positive and inclusive store environment that encourages creativity, collaboration, and learning.

Skills

Coaching

Leadership

Communication

Retail tools

Customer engagement

Independence

Education

High School Diploma

Tools

MS Office

Retail software

Job description

The North Face is seeking a Supervisor to support the store’s leadership team and deliver a high-quality customer experience. You will lead by example, coach and develop associates, and ensure strong store standards across engagement, merchandising, and operations.

You will partner with the Store Manager to maximize profitability, foster an inclusive culture, and contribute to the store’s success. This role requires a hands-on leader in a fast-paced retail environment.