In-Store Service & Fulfillment Specialist

Macy's; Madison (WI); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy's is seeking an At Your Service Center Colleague who delivers a seamless, personalized shopping experience across BOPS, returns, order pickups, and more. You will help keep the store inviting and organized while delivering genuine hospitality to every customer.

Prepare to work nights, weekends, and holidays with strong multitasking, problem solving, and a customer-first mindset to help the team meet daily sales goals and power the guest experience.

Qualifications

• Flexible availability including days, evenings, weekends and holidays.
• Ability to communicate effectively with customers, co-workers and supervisors.
• Read and understand English employment policies and safety rules.
• Make prompt, sound real-time decisions to address customer needs.
• Enjoy meeting people, learning about them and sharing information.

Responsibilities

• Support Buy Online Pickup In Store (BOPS), returns and order pickups.
• Greet customers with hospitality and help ensure a clean, organized shopping space.
• Assist customers in all aspects of total store fulfillment and transactions.
• Promote loyalty benefits and guide customers through checkout with care.
• Collaborate with team to meet daily sales goals and store objectives.

Skills

Customer service

Communication

Multitasking

Problem solving

Teamwork

Flexibility

Tools

POS system

Handheld devices

Job description

Macy's is seeking an At Your Service Center Colleague who delivers a seamless, personalized shopping experience across BOPS, returns, order pickups, and more. You will help keep the store inviting and organized while delivering genuine hospitality to every customer.

Prepare to work nights, weekends, and holidays with strong multitasking, problem solving, and a customer-first mindset to help the team meet daily sales goals and power the guest experience.