Guest Experience Specialist: In-Store Pickup & Service

Macy's; Manhattan Beach (CA); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Merchandise discounts

Incentives

Annual merit review

Employee assistance program

Job summary

Macy's is seeking an At Your Service Center Colleague to deliver a seamless shopping experience, support BOPS, returns, and order pickups while upholding Macy's service standards. This role emphasizes hospitality, efficiency, and teamwork in a fast-paced environment.

Flexibility to work varying shifts, including nights, weekends, and holidays, is required as you help guests with purchases, loyalty benefits, and store policies.

Qualifications

• Flexible availability including days, evenings, weekends and holidays.
• Ability to read and understand policies in English.
• Strong multitasking and problem-solving skills.
• Comfortable interacting with customers and colleagues.

Responsibilities

• Greet customers and provide genuine hospitality to create a welcoming environment.
• Assist customers in total store fulfillment, including Buy Online Pickup In Store (BOPS) and returns.
• Proficiently use systems to complete transactions and processing of orders.
• Maintain a clean, organized, and inviting sales floor and pickup area.
• Promote loyalty benefits and guide customers through the checkout experience.
• Collaborate with teammates to meet sales goals and deliver outstanding service.

Skills

Customer service

Cash handling

Communication

Sales skills

Tools

POS system

Job description

Macy's is seeking an At Your Service Center Colleague to deliver a seamless shopping experience, support BOPS, returns, and order pickups while upholding Macy's service standards. This role emphasizes hospitality, efficiency, and teamwork in a fast-paced environment.

Flexibility to work varying shifts, including nights, weekends, and holidays, is required as you help guests with purchases, loyalty benefits, and store policies.