Guest Experience & Store Fulfillment Associate

Macy's; Nashville (TN); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Merchandise discounts

401(k) match

Paid time off

Eight paid holidays

Job summary

Macy's is seeking an At Your Service Center Colleague to deliver a seamless, personalized shopping experience. In this role you will support BOPS, returns, order pickups and other tasks while upholding Macy's service standards.

You will thrive in a fast-paced environment with flexible shifts including nights, weekends and holidays, bringing hospitality, teamwork and a customer-first mindset to every interaction.

Qualifications

• Flexible availability including evenings, weekends and holidays.
• Able to read and follow store policies and safety rules.
• Strong communication with customers, colleagues and supervisors.
• Ability to meet daily sales goals.
• Comfortable handling credit accounts and loyalty benefits.

Responsibilities

• Assist customers with BOPS, returns, order pickups, and transactions.
• Provide friendly hospitality and upsell loyalty benefits.
• Keep At Your Service areas clean, organized, and stocked.
• Support pickup experiences with code scanning and curbside options.

Skills

Customer service

Communication

Multitasking

Teamwork

Problem solving

Sales goals

Adaptability

Tools

Cash register systems

Handheld devices

Job description

Macy's is seeking an At Your Service Center Colleague to deliver a seamless, personalized shopping experience. In this role you will support BOPS, returns, order pickups and other tasks while upholding Macy's service standards.

You will thrive in a fast-paced environment with flexible shifts including nights, weekends and holidays, bringing hospitality, teamwork and a customer-first mindset to every interaction.