In-Store Optical Technician & Patient Experience

Now Optics; Tulsa (OK); On-site; USD 29,000 - 42,000; Full time

Benefits offered by this job

Free eyeglasses

Commissions

Medical coverage

Dental coverage

Life insurance

Paid time off

EAP

Job summary

Stanton Optical Brand is seeking a Doctor’s Technician for an on-site store location. You will greet patients, promote available services, and ensure a seamless flow between clinical and retail teams. Strong communication and empathy help you resolve concerns and support sales.

Requirements include an associate degree or advanced certification and at least 2 years of customer service experience. The role offers growth, competitive pay, and benefits.

Qualifications

• Associate degree or advanced certification beyond high school.
• 2+ years of experience delivering outstanding customer service.
• Ability to communicate effectively with a diverse group.
• Active listening, build rapport, and empathize with patients.

Responsibilities

• Greet patients and customers entering the store and identify needs to promote products and services.
• Foster a strong partnership between retail and professional services.
• Schedule appointments and enter patient history in the system.
• Assist management with patient complaints and ensure expectations are met.
• Maintain brand standards in lab and repair areas and expedite orders.
• Track delivery times to patients and ensure on-time delivery.

Skills

Customer service

Communication

Active listening

Empathy

Problem solving

Multitasking

Team collaboration

Results driven

Education

Associate degree

Advanced certification

Job description

Stanton Optical Brand is seeking a Doctor’s Technician for an on-site store location. You will greet patients, promote available services, and ensure a seamless flow between clinical and retail teams. Strong communication and empathy help you resolve concerns and support sales.

Requirements include an associate degree or advanced certification and at least 2 years of customer service experience. The role offers growth, competitive pay, and benefits.