In-Store Operations & Customer Experience Lead

Designer Brands; Grandville (MI); On-site; USD 38,000 - 46,000; Full time

Job summary

Designer Brands in Grandville, MI is seeking a Store Operations Associate to support store management in delivering exceptional customer service, merchandising, omni-channel activities, and inventory control.

You will partner with the management team to execute priorities, monitor KPIs, and ensure policy adherence, while training and guiding associates to maintain a high performing retail environment.

Qualifications

• Minimum 2 years management or supervisory experience.
• High school diploma or equivalent required; some college preferred.
• Ability to communicate clearly and professionally with customers and team members.

Responsibilities

• Elevate in-store experience and coach associates to achieve KPI targets.
• Maintain store standards and complete open/close tasks.
• Review action plans to ensure daily/weekly/monthly goals are met.
• Improve metrics by reviewing progress and communicating plans.
• Support inventory and merchandising processes to maximize sales.

Skills

Customer service

Team collaboration

Communication

Time management

Availability

Tech proficiency

Education

High school diploma or equivalent

Some college preferred

Tools

POS system

iPhone

Register keyboard

Calculator

Job description

Designer Brands in Grandville, MI is seeking a Store Operations Associate to support store management in delivering exceptional customer service, merchandising, omni-channel activities, and inventory control.

You will partner with the management team to execute priorities, monitor KPIs, and ensure policy adherence, while training and guiding associates to maintain a high performing retail environment.