In-Store Omnichannel Support Specialist

Bob's Discount Furniture; Redlands (CA); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Holidays

Birthday leave

401(k) Match

Life Insurance

Tuition Reimbursement

Employee discounts

Job summary

Bob’s Discount Furniture in Redlands, CA is seeking a Bob Squad Support Associate to assist guests in person, over the phone, and online, ensuring a smooth shopping experience from order entry to payment processing. This is a full-time, in-store role with flexible retail hours and a customer-first mindset.

You will work with store teams across channels, using support systems to resolve issues and provide welcoming service. Competitive pay and benefits are offered.

Qualifications

• Must be at least 18 years old and able to work flexible retail hours.
• Strong verbal communication, judgment, and customer service skills.
• Basic computer proficiency and willingness to learn new technologies.
• Ability to stand/walk on showroom floor and perform desk-based work.
• Diversity and inclusive culture are valued at Bob’s Discount Furniture.

Responsibilities

• Assist guests in person, over the phone, and across digital channels.
• Enter orders accurately and process payments per store procedures.
• Support store teams and help with retail operations and fulfillment.
• Provide friendly, solution-focused service to ensure a positive shopping experience.

Skills

Guest communication

Omnichannel support

Order entry

Cash handling

Multitasking

Problem solving

Tech adaptability

Tools

Support systems

CRM familiarity

Job description

Bob’s Discount Furniture in Redlands, CA is seeking a Bob Squad Support Associate to assist guests in person, over the phone, and online, ensuring a smooth shopping experience from order entry to payment processing. This is a full-time, in-store role with flexible retail hours and a customer-first mindset.

You will work with store teams across channels, using support systems to resolve issues and provide welcoming service. Competitive pay and benefits are offered.