Retail Omnichannel Support Specialist

Bob's Discount Furniture; Stoughton (MA); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Vacation & Holidays

401(k) Profit Sharing

Pet Insurance

Life Insurance

Tuition Reimbursement

Workday Learning

Employee Discount

Job summary

Bob’s Discount Furniture is seeking a Bob’s Squad Support Associate to assist guests across in-store, phone, and digital channels. You will help with orders, manage payments, and support store teams to ensure a seamless shopping experience.

The role emphasizes customer focus, tech-savviness, and the ability to multitask in a fast-paced retail environment. Suitable for flexible retail scheduling and full-time weekday/weekend hours in-stoughton MA.

Qualifications

• Customer-focused communication and empathy.
• Experience with multi-channel customer service (in-store, phone, digital).
• Ability to enter orders accurately and process payments.

Responsibilities

• Assist guests in-store, over the phone, and digitally to ensure a smooth shopping experience.
• Enter orders accurately in support systems and process payments.
• Support store teams with daily tasks and workflow across channels.
• Maintain positive interactions and resolve issues with a solutions mindset.

Skills

Guest communication

Omnichannel support

Order entry

Cash handling

Multitasking

Problem-solving

Technology adaptability

Tools

CRM system familiarity

Support systems

Job description

Bob’s Discount Furniture is seeking a Bob’s Squad Support Associate to assist guests across in-store, phone, and digital channels. You will help with orders, manage payments, and support store teams to ensure a seamless shopping experience.

The role emphasizes customer focus, tech-savviness, and the ability to multitask in a fast-paced retail environment. Suitable for flexible retail scheduling and full-time weekday/weekend hours in-stoughton MA.