Omnichannel Guest Support Specialist

Bob's Discount Furniture; Stoughton (WI); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) profit sharing

Employee discount

Job summary

Bob’s Discount Furniture is seeking a Bob’s Squad Support Associate to assist guests in person, by phone, and digitally, ensuring a smooth shopping experience. You will support orders, handle calls, and help store teams with multiple functions using technology and service skills.

This is a full-time, in-store role requiring flexibility to work a retail schedule. We value teamwork, problem-solving, and a customer-first mindset.

Qualifications

• Must be at least 18 years old.
• Ability to work flexible retail hours.
• Strong verbal communication, judgment, and customer service skills.
• Basic computer proficiency and willingness to learn new technologies.

Responsibilities

• Assist guests in person, over the phone, and across digital platforms to ensure a smooth and satisfying shopping experience.
• Support store teams with orders, calls, and multi-functional tasks using technology and service skills.
• Represent Bob’s Discount Furniture with integrity, enthusiasm, and care across channels.

Skills

Customer service

Verbal communication

Computer literacy

Flexibility

Job description

Bob’s Discount Furniture is seeking a Bob’s Squad Support Associate to assist guests in person, by phone, and digitally, ensuring a smooth shopping experience. You will support orders, handle calls, and help store teams with multiple functions using technology and service skills.

This is a full-time, in-store role requiring flexibility to work a retail schedule. We value teamwork, problem-solving, and a customer-first mindset.