Omnichannel Customer Care Specialist

Bob's Discount Furniture; Glendale (CA); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Paid Vacation and Holidays

401(k) Profit Sharing with company-mat

Tuition Reimbursement

Job summary

Bob’s Discount Furniture is seeking a Customer Service Support Associate to assist guests across in-store, phone, and digital channels. You will help with orders, manage calls, and support store teams, using technology and service skills to deliver a friendly, efficient experience.

The role is full-time and in-store with flexible retail hours. We value teamwork, problem-solving, and a proactive attitude to support our omni-channel operation.

Qualifications

• Strong communication with customers across in-store, phone, and digital channels.
• Ability to enter orders accurately in support systems and process payments.

Responsibilities

• Assist guests in person, over the phone, and across digital platforms to ensure a smooth shopping experience.
• Support store teams with order entry, payments, and guest inquiries.
• Utilize support systems and processes to resolve issues with care and accuracy.
• Maintain a positive, professional attitude and multitask across functions.

Skills

Guest communication

Omnichannel support

Order entry

Cash handling

Multitasking

Problem solving

Positive mindset

Tech adaptability

Job description

Bob’s Discount Furniture is seeking a Customer Service Support Associate to assist guests across in-store, phone, and digital channels. You will help with orders, manage calls, and support store teams, using technology and service skills to deliver a friendly, efficient experience.

The role is full-time and in-store with flexible retail hours. We value teamwork, problem-solving, and a proactive attitude to support our omni-channel operation.